Privacy Policy
Holumino Towing respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and share information when you use our website or contact our 24/7 dispatch service.
1) Information We Collect
We may collect the following categories of information:
- Contact Information: name (if provided), phone number
- Location Information: your reported or real-time location to dispatch assistance
- Vehicle & Service Details: vehicle type, condition, issue description, destination (if provided)
- Communications: call details and possible call recordings for quality assurance and dispute handling
- Technical Data: IP address, device type, browser data, approximate location from IP, and usage analytics
2) How We Use Your Information
We use your information to:
- Connect you with the nearest available towing or roadside assistance provider
- Facilitate emergency and non-emergency dispatch and service coordination
- Provide customer support, confirmations, and service updates
- Improve service quality, fraud prevention, and operational performance
- Comply with legal, regulatory, and safety requirements
3) How We Share Information
We do not sell, rent, or trade your personal information. We may share information only as necessary to provide services or comply with the law, including:
- Service Providers: independent towing/roadside operators in our network for dispatch and completion of your request
- Operational Partners: vendors assisting with communications, analytics, hosting, and fraud prevention
- Legal/Compliance: law enforcement, regulators, or other parties when required by law or to protect rights and safety
4) Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
5) Call Recording & Communications
Calls to our dispatch center may be recorded for training, quality assurance, fraud prevention, and legal purposes. By contacting our dispatch line, you consent to call recording where permitted by law. If you do not wish to be recorded, please end the call and contact us through alternative means (if available).
6) Cookies & Analytics
Our website may use cookies or similar technologies to help operate the site, understand usage, and improve performance. You can control cookie settings through your browser. Disabling cookies may impact site functionality.
7) Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.
8) Your Privacy Rights
Depending on your location, you may have rights to request access, correction, or deletion of certain personal data. To submit a request, please contact our dispatch center at 888-322-2941.
9) Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10) External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Policy.
12) Contact Us
If you have questions about this Privacy Policy or our data practices, contact our dispatch center at 888-322-2941.